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Receptionist - State Farm Agent Team Member Hummelstown, PA

Receptionist - State Farm Agent Team Member

Part Time • Hummelstown, PA
Responsive recruiter
Benefits:
  • Bonus based on performance
  • Competitive salary
  • Opportunity for advancement
  • Paid time off
  • Training & development

Part-Time Receptionist 

State Farm Agency Experience Preferred
Company: The Cline Agency

Job Type: Part-time (on-site)
Compensation: Competitive hourly pay + service quality incentives
Growth: Licensing support/reimbursement available; clear path to Licensed CSR/Account Manager

Why This Role

Be the friendly first point of contact for our customers and the organizational backbone for our team. This role is ideal for someone who enjoys helping people, keeps details tight, and wants a hands-on path into licensed customer service within a respected State Farm agency.

What You’ll Do

  • Front Desk & Phones: Greet visitors, manage a multi-line phone system, route calls, and ensure timely follow-through.

  • Scheduling & Coordination: Book/confirm appointments, manage calendars, and keep everyone on track.

  • Service Support & Records: Handle everyday service requests (ID cards, document requests, payments), and maintain accurate customer records in the CRM/ECRM.

  • Billing & BOD Work:

    • Address billing questions, take/process payments, set up autopay, and assist with non-pay notices and reinstatements.

    • Complete BOD work as assigned (daily queues, reconciliations, documentation) in line with State Farm procedures.

  • Office Operations: Manage mail, supplies, scanning, and general administrative projects to keep the office running smoothly.

  • Customer Care: Proactively follow up on open items to ensure issues are resolved and customers feel supported.

You’ll Succeed If You

  • Bring a customer-first mindset, polished communication, and a professional phone presence.

  • Are highly organized, detail-oriented, and comfortable juggling multiple priorities.

  • Enjoy problem-solving and closing the loop so nothing falls through the cracks.

  • Are eager to learn insurance basics and grow into a licensed service role.

Qualifications

  • Licensed P&C or willing to obtain (licensing support/reimbursement available).

  • State Farm agency experience preferred (ECRM/Agent Toolkit familiarity is a plus).

  • Prior experience in reception, administrative support, or customer service.

  • Strong written and verbal communication; calm, confident, and professional under pressure.

  • Comfortable with Microsoft Office/Google Workspace; CRM/ECRM experience helpful.

Schedule

  • Part-time, on-site during business hours (final schedule set with the hiring manager).

  • Occasional flexibility during peak periods.

What We Offer

  • Competitive hourly pay + service quality incentives (accuracy, responsiveness, retention support).

  • Training & licensing support 

  • Supportive, collaborative culture focused on doing what’s best for the customer.

  • Real career progression inside a respected State Farm agency.



This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. We are an equal opportunity employer and value diverse perspectives.
Compensación: $35,000.00 - $55,000.00 per year




 

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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